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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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My iphone 5c is locked up trying to put in password to

Customer Question

my iphone 5c is locked up trying to put in password ***** install a new setting i can receive calls but that is allit says id is diabled

JA: How much experience do you have with this particular machine? Customer: not much at all JA: Have you installed any updates recently?

Customer: my son tried to do it but gave him wrong id and password *****: What troubleshooting have you tried? Customer: I haven't tried I can't get off that screen JA: Anything else you want the Mac expert to know before I connect you? Customer: no

will they respond to me here I can receive calls but can't call out they can call me at(###) ###-####if need to

Also, please let me know the cost for a phone call.

Submitted: 8 months ago.
Category: Smartphones
Customer: replied 8 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Samuel White replied 8 months ago.

I am Samuel and I can help. How many times did you enter the password *****?

Customer: replied 8 months ago.
several
Expert:  Samuel White replied 8 months ago.

Have you tried to reset the password ***** all?

Customer: replied 8 months ago.
I was told that it might have to back to factory settings and I would lose everything what is your thoughts on this
Customer: replied 8 months ago.
can't do anything it will not leave the screen
Expert:  Samuel White replied 8 months ago.

That may only be a part of the solution. You will probably still have to reset the password ***** order to access the device post factory reset.

Expert:  Samuel White replied 8 months ago.

Did you ever back up the phone?

Customer: replied 8 months ago.
do you think we could talk tomorrow? I have sitting at this computer since 8 this morning and I have back problems and can't do anymore today. Can we talk tomorrow? I think my son put all in Icloud
Expert:  Samuel White replied 8 months ago.

If you need me tomorrow of course I will make time.