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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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Thank you.. I want to download snapchat on my iphone but

Customer Question

thank you..hello.. I want to download snapchat on my iphone but says its locked
JA: What's the make/model of your device? How old is it?
Customer: well.. ive had it for 4 years was given to me..I use a verison prepaid card monthly where do i find this info?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: well just noticed it a couple months ago when i went to download an ap stated it was locked I havent tried any troubleshooting
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Smartphones
Expert:  Josh replied 8 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 8 months ago.

Where does it say it is locked?

What is the exact error message that you receive?