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Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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I can't delete emails. Messsge says "unable to move

Customer Question

I can't delete emails. Messsge says "unable to move messages"
JA: Just to clarify, what's the exact make and model of your machine?
Customer: iPhone 6
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started. But my wife's phone has been doing the same thing. Same model
JA: Anything else you want the phone expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Smartphones
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

This is a very common glitch that usually requires you to delete the email account from your phone, restart the phone, then add it back to remove the issue.

Sometimes, you can try a basic reset first so let's try that: Press and hold down the Power and Home buttons together until you see the Apple icon then release the buttons. After the restart, check again.

Customer: replied 6 months ago.
I've tried that a few times but it doesn't fix the problem. Don't know how to delete then add my email back.
Expert:  Josh replied 6 months ago.

Go into Settings then Mail then Accounts then select the account then Delete Account