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Michael Hannigan
Michael Hannigan, Engineer
Category: Smartphones
Satisfied Customers: 11697
Experience:  25+ Years Experience in Computers and Electronics. Smartphone Expert.
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I am a va vet and have hearing aids and a streamer so if I

Customer Question

I am a va vet and have hearing aids and a streamer so if I get a phone call it goes directly into the hearing aids. I phone 7 always lights up and when that happens it beeps twice in my hear all the time. I took the phone 3 times to Verison but they said they fixed the problem but it didn"t help, is there a wave wake in the settings that will shut this off.
JA: How old is the phone?
Customer: One month
JA: How long has this been going on? What troubleshooting have you tried?
Customer: From the beginning before I had a 4s and no problem with the streamer. Like I said I took it to
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Smartphones
Expert:  Michael Hannigan replied 7 months ago.

Hello. My name is Michael. I can help you with your question.

Expert:  Michael Hannigan replied 7 months ago.

I'm not sure what you mean by a wave wake. But if you are referring to the ringtones... you can control whether they play on the hearing aid. Go to settings, then hearing aid settings and turn off the option that says "hearing aids play ringtones"

I've attached a screenshot to help.