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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I have a iphone6splus i lost my password for my i tunes id

Customer Question

hi i have a iphone6splus i lost my password ***** my i tunes id and password and it is under the new id and password ***** keep coming up asking for the old password
JA: What's the make/model of your device? How old is it?
Customer: i phone 6s plus just a little over a month maybe
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it stoped for a couple day now its back i have not tried sorry for my spelling
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Smartphones
Expert:  Samuel White replied 10 months ago.

I am Samuel and I will help you today.

Expert:  Samuel White replied 10 months ago.

Are you locked out of the device and it is asking for your old information?