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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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DCIM has vanished with all my photos but I can still see

Customer Question

DCIM has vanished with all my photos but I can still see them on the phone. It is 6S+ pluddgged in, go to Internal storage nothing there empty/
JA: How old is the phone?
Customer: Bought last Decemeber
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About 2 weekws.be4ope that I could dwn;aod them,e asily. I treiod goin gto teh Aple sotre but eyw er no help. Would not even plug it in to see what I was talking about.i walked out.
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I just want to download my photos. I am an educator and and them for the curriculum.
Submitted: 11 months ago.
Category: Smartphones
Expert:  Richard replied 11 months ago.

Hi there and welcome

Are you on a windows or mac computer?

And which version?