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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38519
Experience:  Extensive Smartphone Issue Resolvement
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I am trying to get into my teenage daughters phone she

Customer Question

i am trying to get into my teenage daughters phone she changed her password ***** need to restore this phone so i can get into it i have it in the dfu mode but it does not go into i tunes restore message
JA: Just to clarify, what's the exact make and model of your machine?
Customer: i phone 6 i think
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i really don't know just following instruction on google for unlocking phone nothing is working she opened her phone for me this morning but it closed within 2 minutes and she was already gone to school
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: just how to get into phone so i can put controls on her phone
Submitted: 11 months ago.
Category: Smartphones
Expert:  Richard replied 11 months ago.

Hi there and welcome

The only way will result in the phone being reset so you will lose any data on it not backed up.

But to reset it, connect it to the computer, open iTunes and hold the Volume Down and power buttons until you see iTunes indicate the phone is in recovery mode.

Then you can choose to do the factory recovery

Let me know please how you go.