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ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 17925
Experience:  Electronic Engineer
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Sorry, it's not tv, but did I hear Samsung galaxy 5 cell

Customer Question

Sorry, it's not tv, but did I hear Samsung galaxy 5 cell phones were giving problems now too??
JA: How old is your Samsung, and have you tried unplugging it and leaving it off for a few hours?
Customer: Purchased 7/16 & yes
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: I only have a Samsung cell phone.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had problems for about a mo. or more, and I purchased through Wal Mart. I've talked with 611 several times when phone began to over heat. I went to purchase a new battery & learned the phones are too new too have them in stores. They advised me to call Samsung directly. I did about a week ago & they advised me to go see their tech at a nearby Best Buy. I did, but Samsung tech had gone for evening. A Best Buy, employee said he was very familiar & only deleted 1 app. I explained the tel. rep. had me download app that he could see from behind all I had downloaded, at the tel. advice. I could not believe the cp would accept so many downloads which I had shared with the tel. Samsung rep. He said I had too much pulling the battery down & it needed cleaned off. The B Buy employee said he could only reset the phone back to factory & I would lose all my 70 some contacts. He explained what I needed to do to get them printed off & sent me away. He said he would be glad to reset if I returned. I have to buy more equip. per his instructions. This is my only tel.
JA: Anything else you want the tv expert to know before I connect you?
Customer: What is his advice??
Submitted: 10 months ago.
Category: Smartphones
Customer: replied 10 months ago.
I prefer a cp call, if possible. It is 7:20pm EST now. I am typing at a library computer. I cannot recall my email password, but can go directly into my gmail account on my cp, so I turned it on but no info from Samsung. I understand I need to wait about 4 hrs. Problems typing due to a stroke. Thanks for patience.
Sometime in July or Aug. I downloaded an app on cp that constantly makes noise, so I just now turned off my cp while typing this in library. It's very quiet in here as few people tonite. I purchased on 7/16/16 I believe in Wal Mart & they use Family Mobile to answer cp questions, 611. They have been very helpful. I loved the Samsung, as I'd never had one until 7/16 & a good friend highly recommended. I hunted for a Samsung 7, but could not find. Wal Mart had this Galaxy OM5, and I liked it. I think the 1st thing I downloaded was something for he tel. portion. I wish I had not, as the whole format changed. I had a Wal Mart tech remove it, and some of it improved, but not everything. I suspect that is when the intermittent bird like noise began, I suspect. If not then, I do not know why all the noise. People comment & I try & remember to turn it off before an appointment.
About a mo. & a half ago or 2 mos. ago he battery began heating up & it gave me very pointed messages to fix it, down load this that & the other. I heard about the Samsung 7 overheating, so began to wonder if it was going to be a problem with mine. Some days, I was spend the entire day downloading, cleaning, up-dating, etc. all it's commands. When it was very hot and the messages seemed more demanding, I called the Samsung tech. early in the am & we talked for 3 hrs. He instructed & at the end, I understood I was supposed to turn off phone & he was going to call back in 5 or 10 min. which he never did. So I assumed I failed to remember an instruction. I kept the phone near me the next 2 hrs. but he never called. I then called the original Samsung No. & it rang about 6 times & hung up. I called the 2nd No. & the same thing. I felt then I had probably been on the cp too long with Samsung. Then I decided to call 611 & explain. They apologized for Samsung & said to wait a
n hr. or so and call again. It was into the evening hr. & I decided not to call. I have been trying to deal with it & leave it off a lot to not ruin the battery. Samsung said I could go to Wal Mart & request a temp. cp so I could mail them my cp, but I could not imagine Wal Mart doing that, & haven't been to ask. I tried Best Buy first. Haven't purchased the attachments to the cp to print off my 70 some contacts.
Expert:  ElectronicsPete replied 10 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ElectronicsPete replied 10 months ago.

If the phone was bought at WalMart and it is having problems then WalMart should be able to give you a temporary phone whilst your own phone is sent away for investigation/warranty repair.