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What is wrong with your phone when it locks up showing on

Customer Question
the screen a lock with...
What is wrong with your phone when it locks up showing on the screen a lock with a cord, an upward arrow then an ITunes icon?
JA: How old is the phone?
Customer: 3 years old at least
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just did it all at once and I can't open. I can use the Home button and on and off until apple appears and then this is what it shows and I can't do anything else
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No I just want to be able to get the phone unlocked to use. Thank you!
Submitted: 1 year ago.Category: Smartphones
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Answered in 2 minutes by:
11/5/2016
Technician: Randy, Customer Service replied 1 year ago
Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9,987
Experience: Expert in service and repair of all Smartphones.
Verified

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Randy, Customer Service replied 1 year ago

That means you will need to connect the iPhone to a computer with iTunes installed to restore the iPhone.

Do you have itunes software installed on your computer?

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Technician: Randy, Customer Service replied 1 year ago

Do you still need help with this?

You can reply to me here by typing in the box below please.

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Vinod Menon
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 375
375 Satisfied Customers
Experience: Experience in supporting and using smartphones.

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