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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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Well my mom reset her password to get into her phone and

Customer Question

well my mom reset her password ***** get into her phone and wroite it down wrong or something how do I get into the phone
JA: How old is the phone?
Customer: 2013 she got it
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it just happened last night we have tried no trouble shooting
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: cant get into the phone to even trouble shoot
Submitted: 11 months ago.
Category: Smartphones
Expert:  Randy replied 11 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 11 months ago.

What is the brand/modeling of the phone please?