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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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Recently upgraded to iphone 7 and now having trouble

Customer Question

Hi
Recently upgraded to iphone 7 and now having trouble connecting my Edge 520
The BT connection is fine but can't connect BLE connection to see phone and text messages.
Just says pairing took too long.
Any suggestions.
Submitted: 11 months ago.
Category: Smartphones
Expert:  Samuel White replied 11 months ago.

Hello I am Samuel and I will help you.

Expert:  Samuel White replied 11 months ago.

A quick research effort says that there are issues with the compatibility with the new IOS but bear with me

Expert:  Samuel White replied 11 months ago.

Can you delete the partnership between the deice? Also hold the home and power button for 20 secs until it restarts. Then reconnect the devices

Customer: replied 11 months ago.
Have tried this and nothing has changed, still cant connect the BLE connection
Expert:  Samuel White replied 11 months ago.

I was hoping it would help but I sort of figured it would not. It seems that as Apple updated the BT tech it has thrown off its compatibility with other BT devices.

Customer: replied 11 months ago.
I have managed to fix the issue myself after doing some more research. None of you suggestions helped.
Thanks for trying
Expert:  Samuel White replied 11 months ago.

Awesome!!