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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 37539
Experience:  Extensive Smartphone Issue Resolvement
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When I added a new Exchange account for emails this week I

Customer Question

when I added a new Exchange account for emails this week I had to eliminate the existing exchange account. Whe I did this, I lost all of the content on my "Notes" application which had all of my personal passwords on it. How do I get this information back and why was it erased? Thanks Bill Skelton
JA: What's the make/model of your device? How old is it?
Customer: iPhone 6 about 2 years okd
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just wiped out all content when the new exchange account was added
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Smartphones
Expert:  Richard replied 10 months ago.

Hi there and welcome

The notes where linked to your exchange account so when you removed the account, it removes the content linked to it.

This is why they went away

We can see if they were stored on the server

Add the exchange account again to the phone, are the notes then added back?

Customer: replied 10 months ago.
How do o add an exchange account that's deleted?
Expert:  Richard replied 10 months ago.

Go to settings, Mail and add account and you can then add it there, like you did initially.

Let me know please how you go

Customer: replied 10 months ago.
This makes no sense.
The notes application on the iPhone is not tied to the exchange account.
How do I retrieve these notes?
Customer: replied 10 months ago.
They have to be retrievable!
Expert:  Richard replied 10 months ago.

Notes are linked to your account, you saw this when you removed the account it removed the notes.

Customer: replied 10 months ago.
I restarted the old exchange account and no notes!
Expert:  Richard replied 10 months ago.

Restarted? You mean you added the account? So it has downloaded the emails from it?


Customer: replied 10 months ago.
Is there anything I can do to retrieve these? Hard to believe the separate notes application would be tied to an exchange account.
This must have happened previously. Does Apple have a fix?
Expert:  Richard replied 10 months ago.

Can you please reply to my question?

Customer: replied 10 months ago.
It downloaded all emails but no notes are shown on the notes app
Expert:  Richard replied 10 months ago.

ok, then it was never uploaded to the server

What you will need to do is try to use this program to recover the notes

Install the program, connect the phone to the computer and run a scan within the program.

Then let it complete and if the notes can be recovered, this program will then allow you to recover them

Let me know please how you go.

Customer: replied 10 months ago.
Ok, so o need to get a USB so I can connect to a computer. Yes?
Expert:  Richard replied 10 months ago.

that is correct, the phone came with one that you can use to connect it to the computer

Customer: replied 10 months ago.
just so I understand:
1. Connect phone to computer
2.Download the app you sent.
3. App will seek to find the more data? Yes?
Customer: replied 10 months ago.
Do I download app to phone or computer?
Expert:  Richard replied 10 months ago.


Install the program onto your computer

Open Program on computer

Connect phone to the computer

Program will take you through the steps to scan the phone and if the notes can be recovered, will offer to recover them for you

Customer: replied 10 months ago.
Thanks for your help
Expert:  Richard replied 10 months ago.

You're welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service by clicking one of the stars at the top of the screen then submit

Thank you