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Ask Viet-Smartphone Tech Your Own Question
Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 37837
Experience:  Troubleshoot issues with smartphones.
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No passcode, 5sundeyearrone, started today and supposed

Customer Question

no passcode
JA: What's the make/model of your device? How old is it?
Customer: 5sundeyearrone
JA: How long has this been going on? What troubleshooting have you tried?
Customer: started today and supposed friend reconfigured phone without my permission
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: he gave me a pass code which does not work
Submitted: 10 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 10 months ago.


I'm sorry about the issue. What's the error or message?

What's the model of your phone?

Are you able to open Settings or open anything on the phone?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 10 months ago.
apple iphone 5S
no cannot open settings
Expert:  Viet-Smartphone Tech replied 10 months ago.

Thank you. Please try the following fix:

  1. Open iTunes program on a Windows or Mac computer. If needed, download and install the iTunes software at the Apple website below on the computer first:
  2. Connect the iPhone to the computer with the USB Cable.
  3. On the iPhone, press and hold the Home button and the Power button at the same time.
  4. After 11 seconds release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPhone in recovery mode.
  5. Click Restore and confirm / continue.

Note: The steps must be done correctly; you may have to try a couple of times, or so.

- You can also see the video instructions at the website below; it may be easier:

Please reply at the box below to continue. Thank you,

Expert:  Viet-Smartphone Tech replied 10 months ago.

Here is another solution if you have set up Find My iPhone on your phone previously:

  1. Make sure phone is powered on.
  2. Go to the website below (on a computer or tablet, etc.):
  3. Sign in with your Apple ID account (the account associated with your iPhone.)
  4. Click All Devices at the top of your browser window.
  5. Select your iPhone device.
  6. Click Erase [device] to erase your device and its passcode.
  7. Follow the instructions on the phone to re-set up your iPhone. (Restore from iCloud (or iTunes) if possible.)

- Please let me know if there is any error or message, or if you are stuck at any step.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,