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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I am tired of silencing this pop up on my I Phone 5S. The

Customer Question

I am tired of silencing this pop up on my I Phone 5S. The message is Enter the password ***** "[email protected]" in Settings. Of course when I go to do that it sends an email to my old exede email address even though my current email address, [email protected] is entered.
JA: When did you last reset your username and password?
Customer: Don't know but I also have tried to do the email to the rescue address which is my wife at***@******.*** but by the time I retrieve it it says it is no longer active.
JA: Have you installed any updates recently?
Customer: I believe the last was the 10.1.1
JA: Anything else you want the computer expert to know before I connect you?
Customer: Aloso get apopp up on the phone
Submitted: 9 months ago.
Category: Smartphones
Expert:  Randy replied 9 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.