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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I shut it off 4 26 hours. When I turned it on it showed 6

Customer Question

I shut it off 4 26 hours. When I turned it on it showed 6 updates. While it was updating I tried to go 2 my emails. The phone then went too BLACK & a white spinning circle is still spinning since 6pm this eve. I have the phone plugged in. What's happening?
JA: How old is the phone? I'm good. And you?
Customer: The phone will be TWO Dec16th.
JA: What seems to be the problem?
Customer: I just Told u, it's BLACK & the WHITE circle is spinning & I cannot use the phone
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since 6pm & I cannot troubleshoot because the phone won't do anything but spin
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Smartphones
Expert:  Randy replied 9 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy replied 9 months ago.

What is the phone model please?

Expert:  Randy replied 9 months ago.

You can reply to me here by typing in the box below please.