How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Im trying to get an app for my IPhone 6splus. and it is not

Customer Question

Hi Im trying to get an app for my IPhone 6splus. and it is not recognizing my email or my password. I need to reset..
JA: What's the make/model of your device? How old is it?
Customer: 2 years old. I phone 6 s plus
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just now
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 11 months ago.


I'm sorry about the issue. What is the name of the app?

Does this issue occur to any new app you're trying to get / install?

Does it show an email address automatically when trying to get an app? If yes, what is that email address?

Please reply at the box below. Thank you,

Expert:  Viet-Smartphone Tech replied 11 months ago.

Do you also have a Windows or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,