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Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 18904
Experience:  Smartphone support
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How to activate the i phone if it lock?

Customer Question

How to activate the i phone if it lock?
Submitted: 9 months ago.
Category: Smartphones
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Did you purchase the phone used?

Customer: replied 9 months ago.
This iphone 4s is given to my friend
Expert:  Josh replied 9 months ago.

If the phone is locked then it was not factory restored which means it is still registered to another person.

  1. Connect your iOS device to your computer and open iTunes.
  2. While your device is connected, force restart it:
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold the Sleep/Wake and Home buttons at the same time. Don't release when you see the Apple logo. Keep holding both buttons until you see the recovery mode screen.
  3. When you see the option to Restore or Update, choose Restore.

    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  4. Wait for the process to finish. Then you can set up and use your device

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 8 months ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.