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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 36857
Experience:  Extensive Smartphone Issue Resolvement
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I tried the other day to get my mail, from aol said I had a

Customer Question

I tried the other day to get my mail, from aol said I had a wrong password. Did it 3 times and was locked out, I can get email from aol from their site. But can't get the mailbox alone on my screen and get it
JA: What's the make/model of your device? How old is it?
Customer: Apple iPhone 6 Plus maybe a year if that
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Sunday, I was on iTunes doing something and I put in the wrong password ***** now nothing
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: Just please help
Submitted: 10 months ago.
Category: Smartphones
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you please hold the home and power buttons on the iPhone for about 10 seconds until you see the Apple Logo then release.

Let the iPhone restart and tell me if it now connects with your AOL account please.

Customer: replied 10 months ago.
When I hold the button down suri comes up, I can put aol on my iPhone and get mail. What I'm trying to say is I had set up in settings my aol account and now no mail for me
Expert:  Richard replied 10 months ago.

I understand, but can you do my instructions please and tell me if it then works?

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