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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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I updated my I phone then it ask for a passcode I do not use

Customer Question

I updated my I phone then it ask for a passcode I do not use a passcode therefore I do not know my passcode. my phone will receive calls but nothing esle
JA: How old is the phone?
Customer: i don't know i believe it is a 5c
JA: How long has this been going on? What troubleshooting have you tried?
Customer: none once the update finished all it will do is ask for passcode
JA: Anything else you want the phone expert to know before I connect you?
Customer: I got the phone from at&t seven months ago i am paying for it on installment
Submitted: 11 months ago.
Category: Smartphones
Expert:  Samuel White replied 11 months ago.

Hello I am Samuel and I can help.

Expert:  Samuel White replied 11 months ago.

Have you ever backed the phone up with Icloud or Itunes?