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Ashik, Smartphone Tech
Category: Smartphones
Satisfied Customers: 11039
Experience:  Experience with iPhone and other Smartphones
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My I phone 5 does not have the envelope e-mail sign on it,

Customer Question

my I phone 5 does not have the envelope e-mail sign on it
JA: What's the make/model of your device? How old is it?
Customer: it is 3 or 4 yrs old it was there last week and I was connected and now it is gone
JA: How long has this been going on? What troubleshooting have you tried?
Customer: shutting it off and putting it on
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: I am new at this I am in my middle 70's
Submitted: 11 months ago.
Category: Smartphones
Expert:  Ashik replied 11 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

It is probably moved to other screen or other folders. To get it back, go to Settings, tap General, tap Reset and tap Reset Home Screen Layout. This should bring it back.

If you still don't see it, then open App Store. In App Store, tap Search and search "Mail". This will find it. Then tap the cloud icon to download it back

Please let me know if that didn't work, so we can continue troubleshooting

Expert:  Ashik replied 11 months ago.

Hi there, I'm just checking. How is it going ? Were you able to get it back ?

Customer: replied 11 months ago.
The second suggestion error occurred with my card. I may have to pay with a different card
Expert:  Ashik replied 11 months ago.

Glad that worked for you. You had accidentally deleted it. Deleted apps can be redownloaded from App Store.

Regarding payment info, you may need to contact the customer support at***@******.*** for refund.

If you have any questions or would like any additional information, please don't hesitate to ask.

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Have a great day,