Smartphones

Smartphone Questions? Ask A Smartphone Technician for Answers

Ask an Expert,
Get an Answer ASAP!

Smartphones

My iPhone is lock how do i unlock if.

Customer Question
my iPhone is lock how do i unlock if.
Submitted: 1 year ago.Category: Smartphones
Ask Your Own Smartphones Question
Answered in 1 minute by:
10/13/2016
Technician: Richard, Smartphone Specialist replied 1 year ago
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 40,914
Experience: Extensive Smartphone Issue Resolvement
Verified

Hi there and welcome

Can you tell me please the exact message you see on the screen of the iPad?

Ask Your Own Smartphones Question
Customer reply replied 1 year ago
i don't have a iPad,i on my computer
Technician: Richard, Smartphone Specialist replied 1 year ago

ok, and the lock is on your iPhone correct? What is the exact message you see on the iPhone?

Ask Your Own Smartphones Question
Customer reply replied 1 year ago
i have only one phone line, and one iPhone.i can not receive call.
Technician: Richard, Smartphone Specialist replied 1 year ago

I am not asking that Jim.....

I am asking

What is the exact message you see on the iPhone?

Ask Your Own Smartphones Question
Customer reply replied 1 year ago
Enter PUK
Technician: Richard, Smartphone Specialist replied 1 year ago

ok, this is regarding the SIM card, and you need the PUK code from the provider.

You say Consumer Cellular is your provider?

Ask Your Own Smartphones Question
Customer reply replied 1 year ago
i need the PUK code
Technician: Richard, Smartphone Specialist replied 1 year ago

yes I got that before and asked, is Consumer Cellular is your provider?

Ask Your Own Smartphones Question
Customer reply replied 1 year ago
Consumer Cellular is the provider.
Technician: Richard, Smartphone Specialist replied 1 year ago

Thanks

It is only from them you can get the code, it is not related to the phone but to the service sim

Call them on(###) ###-####/p>

Explain you need the PUK and enter it while you are on the phone with them.

Let me know the results please.

Ask Your Own Smartphones Question
Customer reply replied 1 year ago
I ALL READY TRY THAT,THAT GET MY SOME CODE NUMBER BUT THAT DON'T WORK.
Technician: Richard, Smartphone Specialist replied 1 year ago

Ok, but then they are giving you the wrong code.

I know it is frustrating, but only they can provide you the right code as it is their code.

You likely got someone who was not helpful.

Can you please call again and enter it in while you are on the phone with them please.

Ask Your Own Smartphones Question
Ask Richard Your Own Question
Richard
Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 40,914
40,914 Satisfied Customers
Experience: Extensive Smartphone Issue Resolvement

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Vinod Menon

Vinod Menon

Customer Service

375 satisfied customers

Experience in supporting and using smartphones.

John T. F.

John T. F.

Mac Druid

270 satisfied customers

20+Yrs in the computer/electronics service industry

Kriptokrit

Kriptokrit

Smartphone Tech.

176 satisfied customers

Over 6 years of experience in Electronics support service.

Waitongu2

Waitongu2

Technician

159 satisfied customers

Android Root, Custom ROM applications, Blackberry platform, iPhone, tablets, PDA

nalosin

nalosin

Smartphone Support Specialist

64 satisfied customers

7+ years in troubleshooting and supporting computers, networks, cell phones and other electronic devices.

Mr. Clark

Mr. Clark

Smartphone Engineer

56 satisfied customers

Smartphone Repair Business Owner & CIS Degree

Joel Kalman

Joel Kalman

Electrical Engineer

55 satisfied customers

I am an MIT graduate with a Master Of Science degree in Electrical Engineering from UC Berkeley.

< Previous | Next >

Related Smartphones Questions
I want to make an appointment to replace iPhone 6+ battery.
I want to make an appointment to replace iPhone 6+ battery … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
My sons phone is diabled some how. We are in ITunes but its
hi my sons phone is diabled some how. We are in ITunes but its not reading the phone. we need help … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
Well the speaker button stoped working and when making a
well the speaker button stoped working and when making a call i cant hear the other person on the line. everything else is fine and i liked this phone … read more
Mike Taylor
Mike Taylor
40 satisfied customers
How do I decrease size on I phone x? I don't know. It's my
How do I decrease size on I phone x? JA: What Operating System (OS) are you running on your iPhone? Customer: I don't know JA: How long has this been going on with your iPhone? What have you tried so … read more
Harry
Harry
496 satisfied customers
Can you find my iphone. 706-394-8893. Nothing can't find it
How long has this been going on with your iPhone? What have you tried so far?… read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
50 satisfied customers
Phone cant log in all of a sudden need password reset. 4Days
Phone cant log in all of a sudden need password ***** … read more
Mike Taylor
Mike Taylor
40 satisfied customers
3 days ago, I bought an upgraded smart phone. Went to an Att
3 days ago , I bought an upgraded smart phone. Went to an Att store and they switched memory cards, and performed all necessary changes, … read more
Richard
Richard
Smartphone Specialist
40,914 satisfied customers
I did an apple update yesterday and now my phone doesn't
I did an apple update yesterday and now my phone doesn't have an audible ring. It does vibrate … read more
Vinod Menon
Vinod Menon
Customer Service
Master's Degree
375 satisfied customers
My I-phone fell in water .And I would like to know if there
My I-phone fell in water .And I would like to know if there is anyway to retrieve all my information.… read more
Joel Kalman
Joel Kalman
Electrical Engineer
Master of Science Degree
55 satisfied customers
I am trying to update my account? I phone 5. I just wanted
I just wanted to call & change my debit card information,& new address … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
I just updated the OS on my iPhone 6s+. Trying to straighten
I just updated the OS on my iPhone 6s+. Trying to straighten out apple IDs and passwords … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
Password does not work. IPhone. Can I speak to someone.
Password ***** not work JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: iPhone JA: How long has this been going on with your iPhone? What have you trie… read more
Samuel White
Samuel White
Owner and Expert Tech
219 satisfied customers
Want to add wallpaper to phone keypad. Iphone6. Everything n
Everything n my phone has been compromised by apple hard to surf and basically play games … read more
Mike Taylor
Mike Taylor
40 satisfied customers
My apple phone is on my nerves. How can we reset my apple ID
my apple phone is on my nerves. How can we reset my apple ID and Password … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Happy New Year. Can you please call me at *** *** ****.
Happy New Year. Can you please call me at *** *** ****. Thank you. My name is*****: What's the brand and model of your computer? And the Operating System (OS)? Customer: Happy New Year. Can you please… read more
Mike Taylor
Mike Taylor
40 satisfied customers
Have a problem with my BB Roaming I keep loosing my ability
Have a problem with my BB Roaming I keep loosing my ability to send and receive text messages Message says network out of order … read more
Samuel White
Samuel White
Owner and Expert Tech
219 satisfied customers
I went into the apple store at Station Park, Farmington,
I went into the apple store at Station Park, Farmington, Utah to get help with my iPhone 6s, because they were going to run a diagnostic they said that they would back up the data on my phone first an… read more
Samuel White
Samuel White
Owner and Expert Tech
219 satisfied customers
Locked out phone. Yesterday. Thats it it reset and now im
thats it it reset and now im locked out no backup and im desperate … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
270 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x