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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
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Experience:  Experience in supporting and using smartphones.
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Dropped my phone in water can i repair it or get it replaced

Customer Question

dropped my phone in water can i repair it or get it replaced immediately
Submitted: 10 months ago.
Category: Smartphones
Expert:  GeekGal replied 10 months ago.

Hi Charles! My name is***** this just happen? If so turn off Your Phone! Don't just turn off the screen. Power it down completely. Unplug it if it's in the charger (and do not plug it back in.) Hold down the power button until it is off, and if possible, open the case and remove the battery. Do this immediately.

Generally, phones don't die just because of water.They die because the water causes a short in the wiring. In order for that to happen, you need to have power. If you can power down the phone and dry it out within 48 hours of water exposure, chances are good that your phone will live to see another day.

If you have a case on your phone, remove it at this time. You want to have as much of your phone exposed to air as possible.

The worst-case scenario is if you have a phone that isn't designed for easy battery replacements( like an iphone) that won't turn off when you try to power it down. I had that happen once and opened the case with specialized tools to remove the battery. Without those tools, the best option would be to lay the phone flat and hope the battery drains before anything shorts.

If you dropped it in the ocean, wash it. Salt water will corrode the interior. Same if you dropped it in soup or other materials with particles. Or a dirty toilet bowl. Yes, wash it off in a stream of clean water. Do not dunk it in a bowl or sink of water. If there's water inside your phone, you don't want to make it worse by letting it run in new places.

Most people will tell you to put your phone in a bag of rice. However, Rice is not a drying agent. Do not use rice. Instead, use actual drying agents, such as Damp Rid (available in grocery stores) or silica gel (the "do not eat" packets you find in vitamin bottles).

Gently pat your phone down with a towel, and then place it on some paper towels. Place the phone somewhere where it won't' be disturbed. If possible, place the phone and paper towels in a container with Damp Rid or silica gel packets. (Not loose powder - you don't want particles in your phone) You probably have time to run to the grocery store to buy some if you don't have any on hand.

Now you wait. Give your phone at least 48 hours to dry. Longer if you can. You may want to balance your phone upright and tilt it, so the USB port aims down after about 24 hours to make sure any remaining moisture drains downward and out of your phone. Avoid jostling or shaking.

Expert:  GeekGal replied 10 months ago.

If it's too late to save it, your best bet is to go to an At&T store near you in person to ask if they can do an on the spot exchange. In my past experience with At&T phone service, the best they can do is overnight a replacement phone to you but it may already be too late to get it out today, which means it might not ship until Monday, and you'd get it Tuesday. Are you anywhere near an At&T store?

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