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Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 282
Experience:  Verizon Tech Manager multi-unit
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Apple iPhone 6s Plus was updated overnight. Now cannot get

Customer Question

Apple iPhone 6s Plus was updated overnight. Now cannot get my contacts or photo gallery.
JA: What's the make/model of your device? How old is it?
Customer: Apple iPhone 6 s Plus. I've had it about 4 months.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started this am after update last night. I've tried usiing Apps and Settings
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Smartphones
Expert:  Samuel White replied 9 months ago.

I am Samuel and I can help you.

Expert:  Samuel White replied 9 months ago.
  1. Just press and hold both the power and Home buttons simultaneously for at least 20 seconds, until you see the Apple logo. You can let go of both buttons after the Apple logo appears.
  2. Your phone will go through the usual process of starting up.
  3. You'll be back in your home screen.
  4. At that point see if your pictures etc return... please let me know the results
Expert:  Samuel White replied 9 months ago.

It worked?

Expert:  Samuel White replied 9 months ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!