Smartphone Questions? Ask A Smartphone Technician for Answers
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Are you dropping calls on wifi assist or just dropping calls in general?
This just started happening?
If at any point you would prefer me to call you directly I can. Other wise I am glad to try and help via chat!
The problems you are having are odd to be happening together. Wifi controls wifi assist and your sim controls cell calling. Unless your mcall is the type to hook up through the internet. Is it by chance?
If it has been happening all along it sounds like a service issue. I will open this up to other reps to see if they can assist you better!
My name is ***** ***** I will be your device technician for the day. Okay it seems that you may have a bad antenna going on. This is likely to happen over due time of dropping the phone or etc.. I would take it to a cell phone repair store and have the antenna replaced which should solve the problem. I am sure this will fix the problem. Is there anything else I can help you with?
Well I have fixed this problem on apple phones before for customers who were having the same issue as you and it was solved. But its your choice to have it fixed.
Like I said I would get it tested by a cell phone repair store to be certain. I will bet you that a new antenna is needed.
Well I am certified tech for all phones and been fixing phones for over 4 years. A second opinion would not hurt. But if you stuck on the fact that Apple Techs know it all its on you.