How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

Issue reading audio file on iphone 6, running an older

Customer Question

issue reading audio file on iphone 6
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you runninng?
Customer: running an older version of windows....every upgrade is traumatic at first, and there's nothing i'm aware of that I need butI don't have....*****don't seem to find Microsoft windows in "Programs & Features"
JA: Have you installed any updates recently?
Customer: don't think so.....I'm an old-timer, and just got tired of the chaos after a major upgrade.....and stopped doing them unless there's something I REALLY NEED
JA: What troubleshooting have you tried?
Customer: haven't been keeping a log....MISTAKE! so lets just troubleshoot from scratch
JA: Anything else you want the Mac expert to know before I connect you?
Customer: I notice the screen says "MAC technician".... NOT A MAC OLD Windows PC
Submitted: 10 months ago.
Category: Smartphones
Expert:  Mike replied 10 months ago.

Hi, welcome to! My name is Mike.

I am going over your question and I will be with you shortly.

Expert:  Mike replied 10 months ago.

I'm sorry can you clarify your question what audio file are you trying to play. Did you put it in iTunes?

Expert:  Mike replied 10 months ago.

Are you there?