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Samuel White
Samuel White, Tech Expert
Category: Smartphones
Satisfied Customers: 287
Experience:  Verizon Tech Manager multi-unit
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I have a one plus3 phone which i did reset ,now i can't sign

Customer Question

I have a one plus3 phone which i did reset ,now i can't sign into my email account to restart the phone so what can i do please
Submitted: 1 year ago.
Category: Smartphones
Expert:  Samuel White replied 1 year ago.

Do you believe you have the correct password?

Customer: replied 1 year ago.
i do
Expert:  Samuel White replied 1 year ago.

OK what you would have to do now is reset the email password ***** your PC. Once reset it still won't let you in for 72 hours. It is part of a 'kill-switch" program to prevent theft. It can be a headache for you however...

Customer: replied 1 year ago.
when i try to log in with my password ***** does not allow me
Customer: replied 1 year ago.
it keeps on telling me its the wrong password
Expert:  Samuel White replied 1 year ago.

Is it a gmail account?

Customer: replied 1 year ago.
it is
Expert:  Samuel White replied 1 year ago.

I understand it says wrong password ***** you need to reset it. Try this:

Forgot password

If you don’t know your Google Account password, follow these steps to set a new one.

  1. Go to the trouble signing in page.
  2. Select “I don’t know my password.”
  3. Enter your email address and follow the instructions on the screen.
Customer: replied 1 year ago.
I did still does not allow me to sign in
Expert:  Samuel White replied 1 year ago.

Correct once it is reset you have to wait 72 hours to unlock your phone. That is the anti theft feature

Customer: replied 1 year ago.
OK thank you very much for your information ,it was very helpful.
Expert:  Samuel White replied 1 year ago.

I am glad to have helped you!

Expert:  Samuel White replied 1 year ago.

Kindly rate my service 5 stars at the top of your question page if my answer helped so I am rewarded for my time.
Otherwise please reply back if you need further assistance. Thank you, Samuel

Expert:  Samuel White replied 1 year ago.

Is there any other help you need? If not please rate so I can close this request! Thanks so much!