Smartphone Questions? Ask A Smartphone Technician for Answers
Hi there and welcome
Can you tell me please the phone provider that you are using?
ok, thats the phone, but which provider (carrier)?
ok, have you restarted the phone by holding the power button until you see a menu and choosing power off, then powering it on?
ok, the next step then is to reset the phone
Do you have any data on the phone you need to keep?
If it does, you will need to get this from your carrier but this is always automatic.
Can you contact your provider and see which settings they require you to set please.
Then we will need to do the reset, if they confirm the settings.
Can you backup all data off the phone please.