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Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 37497
Experience:  Troubleshoot issues with smartphones.
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Entered my email address...This is my second ipad...notes

Customer Question

Entered my email address...This is my second ipad...notes address already taken, and to put in a new one...
JA: How long has this been going on?
Customer: Just this pm
JA: What troubleshooting have you tried?
Customer: contacting you now
JA: The smartphone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 12 months ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 12 months ago.


I'm sorry about the issue. Is this a brand-new iPad?

Do you remember your Apple ID account password?

Please reply at the box below. Thank you,

Expert:  Viet-Smartphone Tech replied 12 months ago.

During the setup, when it asks for the Apple ID, can you please select the option to use your existing Apple ID account or something similar. Then enter your email address and your Apple ID account password.

DO NOT select the option to create or set up or get a new Apple ID account.

- Note: If you have forgotten your Apple ID account password, then please click on the Apple website below:

, then there, enter your email address, then click on Continue, and follow the instructions there in order to reset your Apple ID account password.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,