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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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An hour or so ago I downloaded Outlook's free update to my

Customer Question

An hour or so ago I downloaded Outlook's free update to my iPhone. Now it is a diaster:
1) There are names in my contacts list, but ALL the phone numbers are gone!!!
2) Some names on my contact list are totally GONE!!
3) My text messages are now by phone numbers only --ALL names are gone.
Please give STEPS TO BE FOLLOWED in order to re-establish the missing content. Thank you.
Submitted: 12 months ago.
Category: Smartphones
Expert:  Richard replied 12 months ago.

Hi there Rose and welcome

First, can you click on my link below please and sign into your account there

Once signed in, click on then 9 dots in the top left then on People

Do you see the contacts with the correct information there?

Expert:  Richard replied 12 months ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.