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Josh
Josh, Technician
Category: Smartphones
Satisfied Customers: 19411
Experience:  Smartphone support
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I have an Iphone 6 and an Ipad. I am using time warner

Customer Question

I have an Iphone 6 and an Ipad. I am using time warner cables email and was on the line with them because i was receiving mail but could not send it. they gave me new settings and now i cannot get mail. they said i may need to discuss this with you.
Can you help me, this is very frustrating.
MAry
Submitted: 1 year ago.
Category: Smartphones
Expert:  Josh replied 1 year ago.

Hi!

Please follow these steps:

  1. From Settings, select Mail, Contacts, Calendars.
  2. Select Add Account.
  3. Select Other.
  4. Select Add Mail Account.
  5. Enter a Name, Email, Password ***** Description.
  6. Select Next.
  7. Select POP or IMAP.
  8. Enter or confirm (if automatically set) your account settings.

POP settings:

Account Type: POP or POP3
Incoming Mail Server: mail.twc.com
Incoming Server - POP3 port: 110
Outgoing Mail Server (SMTP): mail.twc.com
Outgoing Server - SMTP port: 587
Inbound & Outbound User Name: Enter full email address
johndoe@[division].rr.com***@******.******@******.***
Inbound & Outbound Password: Email Password (same as Web Mail)
SMTP Server Requires Authentication: Checked

IMAP settings:

Account Type: IMAP
Incoming Mail Server: mail.twc.com
Incoming Server –IMAP port: 143
Outgoing Mail Server (SMTP): mail.twc.com
Outgoing Server – SMTP port: 587
Inbound & Outbound User Name: Enter full email address
johndoe@[division].rr.com***@******.******@******.***).
Inbound & Outbound Password: Email Password (same as Web Mail)
SMTP Server Requires Authentication: Checked

  1. Enter your full email address and password.
  2. Select Save.
  3. Your device will verify your account settings.
  4. If you need to edit your settings, select your email account from the Accounts list.

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