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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
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My iphone 6 plus screen won't respond to touch, its off and

Customer Question

hi, my iphone 6 plus screen won't respond to touch
JA: How long has this been going on?
Customer: its off and on, but now, it seems to be permanent. during the last hour, (maybe because I won't upgrade - well, I lost my ipad when I upgraded, icloud lock) I don't remember my email or password ***** seems one the questions won't work, my first pet, Jeez, I have had a lot of first pets, and may answer is wrong, the first car is okay though
JA: What troubleshooting have you tried?
Customer: I reset it already, but still won't respond
JA: The smartphone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: itunes won't let me in since, I can't log on to the iphone, only pass pin, since I reset it, it won't work with my fingerprint
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Smartphone Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Josh replied 1 year ago.


You mentioned doing a reset already -- What type of reset did you do?