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Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9841
Experience:  Expert in service and repair of all Smartphones.
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I have an iPhone4 which has never let me down. Since Tuesday

Customer Question

Hi. I have an iPhone4 which has never let me down. Since Tuesday I can't get any incoming emails. It comes up with 'CANNOT GET MAIL The mail server is not responding" ... Oddly I can send messages on my phone no problems there.
I have checked with my provider and nothing is amiss and they have suggested I contact Apple. Help!!!
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Please follow these steps on your iPhone>

Step 1:
Tap Settings.

Step 2:
Tap General.

Step 3:
Scroll down to the bottom of the page and tap Reset.

Step 4:
Tap Reset Network Settings.

Step 5:
You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.

Step 6:
Wait while your iPhone resets its network settings.

Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart. Then check. If the you still cant receive emails try this next please,

  1. From the Home screen, navigate: Settings > Mail, Contacts, Calendars.
  2. From the Accounts section, tap an email account.
  3. Tap Delete Account.
  4. Tap Delete from My iPhone to confirm.
  5. From the Home screen, navigate: Settings > Mail, Contacts, Calendars.
  6. Tap Add Account.
  7. Select the account type (e.g., iCloud, Google, Yahoo, Other, etc.).

    If selecting Other,
  8. Tap Other.
  9. Tap Add Mail Account.
  10. Enter the account info (e.g., Name, Email, Password, etc.) then tap Next (located in the upper-right).
  11. Select the account type (located at the top):
    • POP
    • IMAP
  12. Enter the account info (e.g., Name, Email, etc.).
  13. Enter the appropriate info (e.g., Host Name, etc.) into the applicable fields.
  14. Tap Next (located in the upper-right).
  15. Select your preferences.
  16. Tap Save.
  17. .
  18. Enter the account info (e.g., Name, Email, Password, etc.) then, if applicable, tap Next(located in the upper-right).
    Depending on the account type the options may vary.
  19. Configure the sync options (e.g., Mail, Contacts, etc.) as desired.
    Tap the switch to turn on (in the green position) or off .
  20. Tap Save (located in the upper-right).

Let me know if this does not work and we can try another solution.

Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

Thank you very much!