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Category: Smartphones
Satisfied Customers: 5
Experience:  Technical Expert at Verizon Wireless
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I dropped my iphone 5 and now the screen is black. about 10

Customer Question

Hello! I dropped my iphone 5 and now the screen is black.
JA: How long has this been going on?
Customer: about 10 mins
JA: What troubleshooting have you tried?
Customer: tried reseting by holding power button on top and home button. But can't tell if it worked
JA: The phone expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Cell Phone Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Smartphones
Expert:  ProTechExper replied 1 year ago.
Hello, my name is ***** ***** I will be glad to assist you today. Are there any indicators that your phone has power?
Customer: replied 1 year ago.
it was vibrating. But when I reset I can't get it back on