Smartphone Questions? Ask A Smartphone Technician for Answers
Do you know your apple id?
okay, what is the email that you used when you first set up the iPhone?
okay, I can get this worked out for you with a remote screen share session. Are you on your computer now?
okay great. I will send you the details.
Would you like to do the remote session?
Click on the blue link below and allow the remote session to download and run please>
do you still need help?