How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Smartphones
Satisfied Customers: 11080
Experience:  8+ years of professional experience
Type Your Smartphones Question Here...
Russell H. is online now
A new question is answered every 9 seconds

First I purchased an Apple I-Phone 5s...realized I couldn't

Customer Question

First I purchased an Apple I-Phone 5s...realized I couldn't afford the monthly cost so within 3 days I went back to the Verizon Store in West Long Branch, NJ and exchanged it for a LG Extravert 2 (which was similar to my old phone that I had for years. The representative (Harold) was very annoyed when I came back (again} asking for assistance with the LG Extravert2. He didn't (or wouldn't) help me with my ringtone and playlist problems; or any problems for that matter. He just said "I should have stuck with the I-Phone". If he sells my product, wouldn't you think he'd know how to work it? Anyhow, I still don't know how to use some of the features (even with the manual I printed out), so what do I do now?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

As for setting the ringtone:

  1. From the main screen, tap Menu.
  2. Tap Settings.
  3. Tap Sounds Settings.
  4. Tap a Ringtone.
  5. Set a ringtone. Tap a Ringtone option among these: Incoming Call, TXT Message, Media Message ...

As for your playlist problem: What playlist, and what problem do you have, please?