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Josh, Technician
Category: Smartphones
Satisfied Customers: 18989
Experience:  Smartphone support
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Ive got locked out of my iphone

Customer Question

hi ive got locked out of my iphone
Submitted: 1 year ago.
Category: Smartphones
Expert:  Josh replied 1 year ago.


The only way around the lock screen is to perform a factory reset. As long as you have backed up your iPhone, all of your apps/data will restore after the reset.

Here are the steps:

  1. From another device, go to
  2. If prompted, sign in with your Apple ID.
  3. Click All Devices at the top of your browser window.
  4. Select the device you want to erase.
  5. Click Erase [device] to erase your device and its passcode.
  6. Now you can restore from a backup after it restarts.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Customer: replied 1 year ago.
Mate you've ripped me off how do you justify charging $70 for a answer that was also available on Google?? How about refunding my money?
Expert:  Josh replied 1 year ago.
Were you able to follow my steps?
Customer: replied 1 year ago.
By no a young person how saw I was having a problem and solved it in two minutes!! You ripped me off so I shall be reporting you, or you could refund some of my money because I reckon you're worth $5 not $70 get it!!
Expert:  Josh replied 1 year ago.
Did my steps fix your issue?
Customer: replied 1 year ago.
No you didn't help it wasn't a locked screen it was a pass word reset which a young man in my hostel helped sort for me so how about a refund for not being of help!!
Expert:  Josh replied 1 year ago.

Okay, thank you for the update.

Customer: replied 1 year ago.
Your just a scammer!!
You twat!!
Expert:  Josh replied 1 year ago.

I have closed this question. I will not receive any replies after this message.

Thank you.