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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 36526
Experience:  Extensive Smartphone Issue Resolvement
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Motorola HX550 bluetooth headset disconnects and reconnects

Customer Question

Motorola HX550 bluetooth headset disconnects and reconnects every few seconds. Does the same thing with all 3 of my phones; iPhone 6s Plus, iPhone 5c and iPhone 4s. Can i fix it? Or just replace it?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.

Hi there and welcome

First I want to make sure, does it have a full charge?

How long did you charge it for?

Customer: replied 1 year ago.
Let it go dead for about 4 months after it started doing this, then charged overnight to full charge.
Expert:  Richard replied 1 year ago.


I would like you to reset the device please.

To do this, please do the following

Press and hold the Call button while turning on the headset

This will reset it

Then pair it again and tell me please how it functions.

Customer: replied 1 year ago.
How does that reset it? There's only one button. So how else would I turn it on and how does that reset it?
Customer: replied 1 year ago.
I'm sorry-I'm having a day. I was able to reset the headset. I'll let you know if this works.
Customer: replied 1 year ago.
I was able to pair it again after some time screwing with it. Now it still won't stay paired. Do I need to just buy another one? And if so, is there any certain model you recommend?