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Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 16201
Experience:  Several years experience in both smartphone setup and sales.
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I have a iPhone 6s when I connect it to iTunes it starts restoring

Customer Question

I have a iPhone 6s when I connect it to iTunes it starts restoring then stops how do I fix it
Submitted: 1 year ago.
Category: Smartphones
Expert:  Jason Jones replied 1 year ago.
Hello,I am the person that will be helping you today. You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone, but you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):- Press and hold the top power button until the iPhone turns off - Connect the iPhone to the computer that you have been using the phone and iTunes with- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)- Continue to hold the HOME button until you see the "Connected to iTunes" messageOption 1: In the Summary tab, click Backup and complete that. Once it is complete, click the Restore button and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Backup button. Once that completes, click the Restore button.- Once that is complete, right click the iPhone listing in the left panel of the iTunes window- Choose "Restore from Backup"- Choose a backup date and restore.Now your iPhone will be back up and have all the restored information from your last sync. I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)Please, do not forget to rate my help on this page.Thank you again, - Jason P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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