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Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 37908
Experience:  Troubleshoot issues with smartphones.
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At apple's request i updated my iPhone now i can not get

Customer Question

At apple's request i updated my iPhone now i can not get back in because I forgot my id and password.
But I have finger print recognition! Why can't i use that? It's better than an Id or password.
How do i get into my phone.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 1 year ago.
Hi,I'm sorry about the issue. Your Apple ID is the email address associated with your iPhone. Now, to reset your Apple password, please click on the Apple website below:, then there, enter your email address, then click on Continue, and follow the instructions there in order to reset your Apple password, then check.- If that does not work, please let me know the exact email address (or part of an email address) currently showing on your iPhone.Please reply at the box below to continue. Thank you.