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Randy
Randy, Customer Service
Category: Smartphones
Satisfied Customers: 9708
Experience:  Expert in service and repair of all Smartphones.
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W have an iphone 6. We are trying to pair the phone to 2015

Customer Question

W have an iphone 6. We are trying to pair the phone to 2015 Dodge pku 2500. Wehave Bluetooth on it is discoverable. Weneed to get the device to open so we can get to UConnect Since yesterday the device command under Bluetooth has been attempting to come on.We cannot do anything until get UConnect on the iphone. What can we do?v
Submitted: 1 year ago.
Category: Smartphones
Expert:  Randy replied 1 year ago.
Follow these steps please.Once you have Bluetooth enabled on your phone and are ready to pair, you will need to initate Bluetooth on your Uconnect vehicle touchscreen. Please follow the instructons below to pair your phone to your Uconnect system.While your iPhone device is seeking out Bluetooth® devices, proceed to your Uconnect touchscreen on your Vehicle. Press PHONE iconStart pairing on smartphonePress SETTINGSPress ADD DEVICE, to add your iphone.Uconnect Bluetooth setup instructions:On the Uconnect system, press MENUChoose SYSTEM SETUPSelect DEVICE PAIRINGChoose PAIRED DEVICECreate 4 DIGIT PIN for Uconnect system iPhone 6S and 6S Plus pairing instructions:Select BLUETOOTHSwitch Bluetooth toggle to ONSelect UCONNECT in devices listEnter the PIN created for the Uconnect systemSelect PAIR
Expert:  Randy replied 1 year ago.
if that fails try this next on your iPhone please>Step 1:Tap Settings.Step 2:Tap General.Step 3:Scroll down to the bottom of the page and tap Reset.Step 4:Tap Reset Network Settings.Step 5:You will get a prompt warning you that this option will delete all network settings and return them to factory default settings. Tap Reset to continue.Step 6:Wait while your iPhone resets its network settings.Once the reset process is done, your network settings will return to its factory default settings. Your iPhone will also automatically restart.Then on the Uconnect system, press MENUChoose SYSTEM SETUPSelect DEVICE PAIRINGiPhone 6S and 6S Plus pairing instructions:Select BLUETOOTHSwitch Bluetooth toggle to ONSelect UCONNECT in devices listOn the Uconnect system, Choose PAIRED DEVICECreate 4 DIGIT PIN for Uconnect systemPlease reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.