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Richard
Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 38585
Experience:  Extensive Smartphone Issue Resolvement
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My iPhone will not charge. I am traveling and have not done

Customer Question

My iPhone will not charge. I am traveling and have not done the updates I've been offered. Is it possible I'm being blocked from being able to charge my phone? Starting to panic; I need my phone.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.
Hi there and welcomeIs the iPhone still turning on?Please let me know
Customer: replied 1 year ago.
Yes
Expert:  Richard replied 1 year ago.
ThanksCan you hold the home and power buttons on the iPhone for about 10 seconds until you see the Apple Logo, then release.Let the phone restart and tell me if it then charges please.
Customer: replied 1 year ago.
Just did it.
Expert:  Richard replied 1 year ago.
ok, and the results Brad?
Customer: replied 1 year ago.
It just restarted. How I know if it's charging?
Expert:  Richard replied 1 year ago.
Connect it to a power point and see if it starts charging please
Customer: replied 1 year ago.
It is plugged in. But the percentage of charge is dropping.
Expert:  Richard replied 1 year ago.
are you using an authentic iphone charger?
Customer: replied 1 year ago.
Yes.
Expert:  Richard replied 1 year ago.
from which country are you and in which country are you currently?
Customer: replied 1 year ago.
From U.S., currently in U.K.
Expert:  Richard replied 1 year ago.
ok, so how are you connecting the charger? as they use different power connections
Customer: replied 1 year ago.
Connected charger to power adapter provided by hotel. My wife's phone and my iPad have charged just fine doing this.
Expert:  Richard replied 1 year ago.
ok, but are they charging fine at the moment on the power adapter to rule out a fault with this?
Customer: replied 1 year ago.
Just plugged in her iPhone... is there a way I can quickly tell if it's charging or not? There was no "ping" when I plugged it in.
Expert:  Richard replied 1 year ago.
you will see a lightning bolt on the battery symbol
Customer: replied 1 year ago.
Seeing a little arrowhead like thing to the left of the power level, but not a lightning bolt.
Expert:  Richard replied 1 year ago.
thats the sync icon, but it is not charging.you do not see it like this?http://uploads.tapatalk-cdn.com/20140113/e2ynu2yq.jpg
Customer: replied 1 year ago.
Suddenly seeing a tiny bolt to the right of the power level.
Expert:  Richard replied 1 year ago.
ok, thats charging but it should have been instant....try on yours again
Customer: replied 1 year ago.
It's at least pinging when I plug in, but so far no bolt. Percentage continues to drop. Now at 14%.
Expert:  Richard replied 1 year ago.
Its the adapter, everything points to this.Try a different adapter or better yet, connect it to your computer when its on and it should then charge this way
Customer: replied 1 year ago.
Now suddenly pinging like crazy and power symbol flashing
Expert:  Richard replied 1 year ago.
disconnect it, Its the adapter, everything points to this.Try a different adapter or better yet, connect it to your computer when its on and it should then charge this way
Customer: replied 1 year ago.
Turned phone off and restarted.
Expert:  Richard replied 1 year ago.
ok
Customer: replied 1 year ago.
Now have lightning bolt.
Expert:  Richard replied 1 year ago.
I would disconnect it, Its the adapter, everything points to this.Try a different adapter or better yet, connect it to your computer when its on and it should then charge this way
Customer: replied 1 year ago.
Thank you.
Expert:  Richard replied 1 year ago.
Your welcomeIf you would like any additional information or assistance, please do not hesitate to let me know. And please take a second to rate my service by clicking one of the stars at the top of the screen then submit Thank you Richard