How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ElectronicsPete Your Own Question
ElectronicsPete, Engineer
Category: Smartphones
Satisfied Customers: 17911
Experience:  Electronic Engineer
Type Your Smartphones Question Here...
ElectronicsPete is online now
A new question is answered every 9 seconds

I have an i phone 5c and am unable to access both cellulare

Customer Question

i have an i phone 5c and am unable to access both cellulare data and wi-fi
Submitted: 1 year ago.
Category: Smartphones
Customer: replied 1 year ago.
whenever i try to access either the wi-fi or the cellular my phone will freeze for about 30 sec. and whenever i try to hold the power button to completely turn off the i phone then it wont work
Customer: replied 1 year ago.
now i have tried to click reset network settings and now my phone is completely frozen.
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. It sounds as if the network hardware in your iPhone was in a bad way. But, having both the WiFi circuits and the cellular circuits go bad in parallel, would be rather odd. So I'm inclined to suspect that instead, the software in your iPhone has become fouled up - possibly by a hacker attack.Since I know a bit less about iPhones than I should, the best I can say is, take it to an Apple store. (For help with getting the iOS operating system on it refreshed, after a backup of your data e.g. by iTunes.)But since other Experts here know more, I have Opted Out, opening the case to other Experts in this category.(Note: this does not cut off communication with me, and I can still see and respond to any further postings you may make to this case.)
Expert:  ElectronicsPete replied 1 year ago.
Hi Chris,Try pressing and holding the Power and Home button at the same time for 20 seconds - let me know if that unfreezes the phone for you?
Expert:  ElectronicsPete replied 1 year ago.
Hi Chris, just checking in on your question. How did things work out for you?