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Richard, Smartphone Specialist
Category: Smartphones
Satisfied Customers: 37544
Experience:  Extensive Smartphone Issue Resolvement
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My I phone 5 S screen has gone blank. I tried pushing both

Customer Question

My I phone 5 S screen has gone blank. I tried pushing both the on/off button and the bottom button together for 45 seconds and had no luck. Do you have any suggestions?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.

Hi there and welcome Louise

Can you connect the phone to your computer and then open iTunes and then hold the home and power buttons for about 10 seconds then release.

Does the phone then come on?