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Jack, Technician
Category: Smartphones
Satisfied Customers: 9790
Experience:  35 years experience as audio/video repair and installation tech.
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I had a message to update my Iphone 6, and allowed to update

Customer Question

I had a message to update my Iphone 6, and allowed to update - Now wants my name and password, entered what I have for those but says they are not correct. I am original purchaser. Now I have no phone to call for assistance!! What do I do?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Jack replied 1 year ago.

Hi , I`m Jack
Perhaps I can help you with this problem .

You`re not the only one believe me , this seems to be a nationwide phenomenon since a couple of days .

You will need to get your password ***** at apple .

I will give you a link that will help ;!&section=password

Here is another one for your ID if necessary ;!&section=appleid

If you still cannot activate your iphone then take a look here ;

You can also see the first 2 links at the 3rd I gave you so you can start there as well .

Let me know how that goes

Expert:  Jack replied 1 year ago.

Got something on that Joan?

Expert:  Jack replied 1 year ago.

If that fixed your problem then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .

Thank you