How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

The other day there was a message on my iphone 4s to

Customer Question

the other day there was a message on my iphone 4s to download updated information which i put off for a couple of days. then i downloaded the information and a screen came up that there were to more steps to complete. 1 was to enter the password ***** *******@****.****which i couldn't remember. there was also a button i accidentally pushed that enlarged all the images on my screen and i cant turn that around or do anything at all. it wont turn off. it wont go to any other screen it just comes up with a variation of hello in several different languages. i am on my Brother in laws account which is Bryan **** at **** ***** **** *** in **** **** ** *****. I finally remembered my password. My phone # ***** ***-***-***
Submitted: 1 year ago.
Category: Smartphones
Expert:  Steve G. replied 1 year ago.

Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Do you still need assistance with your phone?

Let me know.


Customer: replied 1 year ago.
no thank you , please refund my 45.00. Im going to try another approach thank you so much. i may decide to ask again.
Expert:  Steve G. replied 1 year ago.

I have forwarded your request to billing.

Good luck.