How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 372
Experience:  Experience in supporting and using smartphones.
51110040
Type Your Smartphones Question Here...
Vinod Menon is online now
A new question is answered every 9 seconds

I have a I phone that was on intelos service. I want to go

Customer Question

I have a I phone that was on intelos service. I want to go to straight talk. The simms card won't activate in the phone. do I need to change settings in the phone
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the message when it fails to activate please?

Thank you

Customer: replied 1 year ago.
I can't get intelos phone to except a the straight talk phone card
Expert:  Richard replied 1 year ago.

yes, but what is the message you get when it fails?

Customer: replied 1 year ago.
sims card not supported by the carrier
Customer: replied 1 year ago.
do not chanythigarge me any more. I called my credit card company and you already charge the whole $36.00 and you have not done
Expert:  Richard replied 1 year ago.

Yes, thats the deposit you made when you created the question as this is a paid serivce. There are no more costs

The issue is your phone is locked, and you need to have the original provider who locked the phone, unlock it.

Where did the phone originally come from?

Customer: replied 1 year ago.
please refund me my money you did not help me in any way.
Expert:  Richard replied 1 year ago.

please contact customer service for a refund

Thanks