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Jason Jones
Jason Jones, Technician
Category: Smartphones
Satisfied Customers: 16645
Experience:  Several years experience in both smartphone setup and sales.
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Ican not remember my password to signon to my iphone after

Customer Question

Ican not remember my password ***** signon to my iphone after updates
Iwent thru the cloud security to be told to do over due to problems with server
I can not do anything to get my password
Submitted: 1 year ago.
Category: Smartphones
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today. In your case, you will need to reset your password. If the website is still having issues in your area, you may wish to jump to the end of my instructions and call the number I gave.

Please, follow the instructions below:
- Click the following link:
- If you remember your Apple ID, enter it on the site and click Next. If you do not, click the "Forgot your Apple ID" link.
- Fill out all of the requested information on the resulting screens and continue.

Once all of the information is sent out, you will be given your Apple ID and be given the option to reset your password.

If all else fails, you can call them at: (800) MY-APPLE(###) ###-####

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Expert:  Jason Jones replied 1 year ago.

After updating, you may have an issue signing into your iCloud account. Please, follow the instructions below to solve your problem.

  1. Tap Skip This Step and complete the steps in the Setup Assistant.
  2. Tap Settings > iCloud.
  3. Scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account.
  4. Enter your previous Apple ID and password ***** confirm that you want to sign out.
  5. After you sign out, you can sign in to iCloud with your current Apple ID.

If you do need to reset your password, you can do so by following the instructions at the following page: