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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 2872
Experience:  Experience in supporting and using smartphones.
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My daughter sent me her old iphone. i put in what I thought

Customer Question

my daughter sent me her old iphone. i put in what I thought was the password ***** times then found out it was the wrong password ***** now it won't let me even do that.
all I get is a message that says connect to itunes and an emergency screen. How do I fix this.
Submitted: 1 year ago.
Category: Smartphones
Expert:  Vinod Menon replied 1 year ago.


Is it the 4 digit passcode that you entered incorrectly for multiple times?

If that is the case, unfortunately, the only way out is to restore the iphone to factory settings.

Do you have itunes installed in the computer?

Thank You


Expert:  Vinod Menon replied 1 year ago.

Open itunes in the computer and connect the iphone to the computer. Now, on the iphone, press and hold the power button and the home button together until you see an apple logo. The very moment you see the apple, let go off the power button but keep on holding the home button for another 10-15 sec. Your computer should now give a message that it has detected an iphone in recovery mode and needs to be restored.

Restore the iphone now. After restoring, choose the latest backup. Let me know if you find any difficulty.