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Viet-Smartphone Tech
Viet-Smartphone Tech, Technician
Category: Smartphones
Satisfied Customers: 37451
Experience:  Troubleshoot issues with smartphones.
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Can you please help me to set up my iPhone5 internet use. Do

Customer Question

Can you please help me to set up my iPhone5 for safe internet use. Do I need special software?
Submitted: 1 year ago.
Category: Smartphones
Expert:  Viet-Smartphone Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please open the App Store app icon on your iPhone, then type / search for lookout then install the free Lookout security app. (Just use the free security option, you do not need to purchase any additional feature.)

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
this app only has a one star rating
Expert:  Viet-Smartphone Tech replied 1 year ago.

I'm sorry, it shows almost 4.5 stars for Android and 2.5 stars for Apple:

https://play.google.com/store/apps/details?id=com.lookout&hl=en

https://itunes.apple.com/us/app/lookout-security-backup-missing/id434893913?mt=8

- Please install the free 4-star Avira Mobile Security app:

https://itunes.apple.com/us/app/avira-mobile-security/id692893556?mt=8

Please let me know. Thank you.

Customer: replied 1 year ago.
Given the one star rating, I'm not satisfied with your suggestion. Please cancel my account now.
Expert:  Viet-Smartphone Tech replied 1 year ago.

I'm sorry, it shows almost 4.5 stars for Android and 2.5 stars for Apple (not one-star):

https://play.google.com/store/apps/details?id=com.lookout&hl=en

https://itunes.apple.com/us/app/lookout-security-backup-missing/id434893913?mt=8

- Please install the free 4-star Avira Mobile Security app:

https://itunes.apple.com/us/app/avira-mobile-security/id692893556?mt=8

Please let me know; we guarantee our service, so don't worry. Thank you.

Customer: replied 1 year ago.
Please also refund my deposit.
Expert:  Viet-Smartphone Tech replied 1 year ago.

I'm sorry, can I provide you the 4-star security app called Avira Mobile Security?

https://itunes.apple.com/us/app/avira-mobile-security/id692893556?mt=8

Please let me know; we guarantee our service, so don't worry. Thank you.

Customer: replied 1 year ago.
No. You shouldn't need another opportunity if your service is as good as you claim. Please cancel my account and refund my deposit.
Expert:  Viet-Smartphone Tech replied 1 year ago.

I'm sorry, I'm not sure where you see one-star; I suggested the Lookout app because it has 4.5 stars, and I'm using it. Here is the reference:

https://play.google.com/store/apps/details?id=com.lookout&hl=en

And we guarantee our service. But per your request, we are canceling / refunding this. If you still need help with this issue later or with anything else, please come back any time as you wish; we guarantee our service. Thank you.

Expert:  Viet-Smartphone Tech replied 1 year ago.

If you do not mind, where do you see one-star? Per my previous suggestion of installing the Lookout app, the Lookout security has 4 stars at the Apple website below:

https://itunes.apple.com/us/app/lookout-security-backup-missing/id434893913?mt=8

It clearly shows that the Lookout app has 4 stars at the official Apple website above:

Please reply at the box below. Thank you.