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Vinod Menon
Vinod Menon, Customer Service
Category: Smartphones
Satisfied Customers: 371
Experience:  Experience in supporting and using smartphones.
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2015,jan- i updated whatsapp to autobackup at apple shop,

Customer Question

2015,jan- i updated whatsapp to autobackup at apple shop, upgraded itune with full back up and paid extra for cloud storage for all my photos chat record, contact, etca month after, a year record march 14-feb 15 is disapoearedcafter few flashing on iphoneapple cant recover and iclod just had less then 1 gb in apriloct, icoud just had folders all fils gonenow all gone and apple cant do anything,only 4 emails left..third party recovery not working ..what can i do?** i found the reason might got archive a year record, since i found the chat captured photos by myself in 2014 got modified the message in ythe screen,,
Submitted: 1 year ago.
Category: Smartphones
Expert:  Richard replied 1 year ago.

Hi there and welcome

To clarify, you made a backup of he phone and now you have lost this backup?

Is this the issue you have?